OPERATIONS/OFFICE MANAGEMENT

Skilled in Operations, Procedure Development, Leadership, Team Management, Communications, Finance Management, Project Management, Account Management.

- Operations: Managed all company processes and procedures.

- Procedure Development: Developed and implemented procedures fo an entirely new workflow system for all departments within a company.

- Leadership: Spearheaded internal communication and managed teams.

- HR: Oversaw and executed staffing needs. (hiring decisions, on-boarding, compensation, and benefits.)

- Client Communication: Interacted directly with the clients to communicate services, account status, and problem resolutions.

- Finance Management: Implemented new reporting for visibility into profit margins and managed all invoicing, accounts payable, accounts receivable, collections, account reconciling, financial reporting, and annual filings.

- Project Management: Supported staff internally through systems for project management.

- Vendor Management: Managed vendor contracts and agreements for IT, facility repairs, and various client services.

- Facility Management: Responsible for office space layout, furniture, and building repairs.

INDUSTRY EXPERIENCE:

- Marketing

- Advertising

- HVAC

- Finance & Accounting

- HR/Staffing

- Shipping & Logistics

- Restaurant

- Non-Profit

- Legal